Machiavelli
Machiavelli

Accessibility Statement

Effective from 3 July 2026.

1. Our commitment

“МАКИЯВЕЛИ ЕМ 24” EOOD aims to make https://machiavelli-shop.com/ usable by as many people as possible, including people with visual, hearing, motor, cognitive or other disabilities. Accessibility is treated as an ongoing content, design, development and support process.

Where and to the extent applicable, we take account of the Bulgarian Act on Accessibility Requirements for Products and Services, effective from 28 June 2025, and its e-commerce service requirements. The Act exempts microenterprises providing services from the relevant obligations; irrespective of an applicable exemption, we follow accessibility principles as good practice.

2. Service covered

The Website enables customers to browse and search footwear, use filters and a size guide, create an account and wishlist, manage a cart, place orders, select Speedy delivery, contact the team, and read legal and support information.

3. Target standard and approach

Our objective is for key customer journeys to follow the principles of being perceivable, operable, understandable and robust, WCAG 2.2 level AA, and applicable parts of EN 301 549. These standards are a target and working framework, not a representation that every page is formally certified.

We work towards:

  • semantic structure, consistent headings and clear form labels;
  • keyboard operation and visible focus on interactive controls;
  • text alternatives for meaningful images and hiding decorative images from assistive technology;
  • sufficient contrast and information that does not depend on colour alone;
  • understandable instructions, validation and errors for accounts, contact and the order process;
  • accessible zoom and responsive layouts;
  • animation controls and interactions without unnecessary time limits;
  • clear names for links, buttons, prices, variants and stock states.

4. Current status

The Website is being improved and has not undergone a complete independent conformance audit. We therefore describe its present status as partially conforming with the target level. This is a good-faith self-assessment, not certification.

5. Known limitations

  • some older or administratively uploaded product images may lack sufficiently descriptive alternative text;
  • some product videos may lack captions, a transcript or audio description;
  • dynamic components such as filters, search, galleries, dialogs, automated messages and Speedy office/locker selection may present issues in some browser and assistive-technology combinations;
  • third-party content or services may not be fully under our technical control;
  • individual visual elements, focus states or error messages may need further correction.

We prioritise these limitations according to their impact on finding products, understanding information and completing an order.

6. Alternative assistance

If a function, item of information or order step is inaccessible to you, contact us. We will make reasonable efforts to provide the information in a suitable format or assistance through another accessible channel, without reducing statutory rights and without an additional charge for the accommodation itself.

7. Feedback

Report an issue through the contact form or [email protected]. To help us investigate, include:

  • the URL or page name;
  • what you tried to do and the barrier encountered;
  • device, operating system, browser and, optionally, assistive technology;
  • preferred accessible format or response method.

We acknowledge reports and aim to provide a substantive response within a reasonable period based on complexity and impact. You do not need to disclose a diagnosis or sensitive health data.

8. Preparation and review

This Statement was prepared on 3 July 2026 following an internal review of structure and key customer journeys. It is reviewed after material Website changes, an identified barrier, changes in applicable requirements, and periodically as part of maintenance.